What is Appointment Scheduling Software?

Appointment scheduling software can be used to schedule appointments and bookings. This type of software is also called appointment booking software and online booking software. Companies use online appointment scheduling software to automate scheduling tasks. The system can be used to arrange meetings and appointments. Top features include appointment reminders, employee and customer management, and calendar integration. Advanced solutions include payment processing, revenue processing, and mobile compatibility. You can use this software to update scheduling tasks and improve your company’s efficiency. We urge you to take a look at the leading program in this category Checkfront, as well as the other popular apps listed in our guide.

Most Popular Appointment Scheduling Software

10to8 reviews
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10to8

Our Score 8.8

User Satisfaction 100%

Winer of the Expert's Choice Award. 10to8 is an online booking system that helps you communicate with clients more efficiently and with transparency Read Reviews

SimplyBook.me reviews
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SimplyBook.me

Our Score 8.3

User Satisfaction 100%

Online booking system accessible from mobile devices or desktop pcs for 24/7 bookings from anywhere, receive payments before a booking is made. Read Reviews

Checkfront reviews
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Checkfront

Our Score 9.0

User Satisfaction 96%

Checkfront allows you to manage all the bookings and scheduling regimes with a few clicks. Read Reviews

Calendly reviews
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Calendly

Our Score 9.0

User Satisfaction 92%

Simple, easy-to-use & powerful solution for scheduling appointments, interviews, demos, calls and more that saves time and improves sales and service. Read Reviews

Appointment Plus reviews
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Appointment Plus

Our Score 8.9

User Satisfaction 93%

With Appointment Plus, you will never will miss out on important meetings and you will reduce No Shows. Read Reviews

Bookeo reviews
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Bookeo

Our Score 8.8

User Satisfaction 97%

Bookeo is a commission free online scheduling and reservation system used by thousands of small and medium businesses in over 123 countries worldwide. Read Reviews

YouCanBook.me reviews
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YouCanBook.me

Our Score 8.8

User Satisfaction 100%

Online booking software for customer bookings straight into the calendar and seamless integration with Google Calendar, iCloud Calendar, and Zapier. Read Reviews

Acuity Scheduling reviews
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Acuity Scheduling

Our Score 8.7

User Satisfaction 96%

Easy-to-use, yet powerful online appointment scheduling, allowing clients to see real-time availability and self-book their appointments. Read Reviews

vCita reviews
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vCita

Our Score 8.6

User Satisfaction 100%

vCita offers small business solutions to more than 100,000 financial advisers, accountants, lawyers, consultants and other service providers. Read Reviews

Booker reviews
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Booker

Our Score 8.5

User Satisfaction 98%

Transforming the way local services are managed by businesses and discovered by consumers. Read Reviews

Timetrade reviews
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Timetrade

Our Score 8.5

User Satisfaction 86%

An easy-to-use and fast to deploy Enterprise Online Appointment Scheduling solution for conversations that drive smarter business solutions. Read Reviews

How To Choose The Best Appointment Scheduling Software

Appointment scheduling software helps users to manage scheduling bookings and appointments. If you are looking for a suitable appointment scheduling program for your needs, you have come to the right place. This buyer’s guide provides you helpful pointers on the essential things to look for in a good quality software solution.

Get to know each product with free trial

A good way to start is to try out the free trials of the best appointment scheduling software services. This will help you learn more about their features firsthand and gauge if they suit your needs. You can check out if the following popular appointment scheduling tools offer a free trial: HouseCall ProDoodleCalendlyFront Desk, and YouCanBook.me.

Targeted Businesses

Best appointment scheduling software can be used to schedule different types of tours, special events, workshops, and classes. They can be helpful in a range of industries including:

  • Education (e.g., universities and tutors)
  • Field service (e.g., house cleaning and pest control)
  • Food service (e.g., caterers and restaurants)
  • Auto maintenance (e.g., car washes and mechanics)
  • Financial services (e.g., accountants and tax consultants)
  • Fitness and recreation (e.g., personal trainers, yoga studios, and gyms)
  • Health and beauty (e.g., salons and spas, medical practices)

What are Examples of Appointment Scheduling Software?

  • HouseCall Pro: A cloud-based field service management app for service employees to automate their workflows.
  • Doodle: Simplifies the process of scheduling appointments, meetings, events, etc.
  • Calendly: It is an appointment setting app for small business designed to enable other users to automatically schedule time on your calendar.
  • Front Desk: Manage your business anytime, anywhere with mobile-friendly scheduling, payment processing, and client management.
  • YouCanBook.me: Booking software that integrates with your iCloud Calendar or Google. You can get a personalized scheduling page so your customers can book you online.

Types of Appointment Scheduling Software

Appointment scheduling software can be offered as desktop applications and web-based systems (SaaS).

Desktop programs are licensed and installed on the users’ hardware. These systems have robust features and reporting, and can be customized. But a negative is they don’t normally offer an online portal for employee or customer access. Installed apps need to be maintained, supported, and upgraded by the end user.

Web-based systems are offered by a third-party provider as hosted software solution. A major benefit is customers have the convenience of booking and scheduling their own appointments over the web.

Customer Appointment Management Software

Customer Appointment management (CAM) is a kind of appointment scheduling software used by large mobile workforces. It automatically schedules and routes in-home service appointment arrivals. The software is offered as SaaS.

CAM software uses proprietary algorithms that identify mobile employees’ work patterns to accurately forecast a service technician’s time of arrival and reduce a customer’s waiting time to 60 minutes. These SaaS systems are easy to deploy and use and allow flexible pricing packages.

Key Features of Appointment Scheduling Software

Online booking: Customers can book, reschedule, or follow up on appointments over the Internet by utilizing an intuitive drag-and-drop interface. Some apps help users to make online bookings that automatically synchronize across multiple devices.

Real-time automated scheduling: The platform can confirm or deny an appointment immediately when a booking request is made, depending on availability. It can also handle a waiting list of appointments that can be replaced if an existing booking is rescheduled or cancelled.

Calendar management: Users can create meetings or appointments on their calendars and share them with others at multiple locations. This feature may also include synchronization with third-party calendar apps such as Google Calendar used by others.

Automatic reminders: You can send reminders to customers about upcoming appointments by notifying them via email messages or SMS texts.

Customer scheduling: Customers can see the calendars of all the professionals in a company so that they can book an appointment with an employee they prefer.

Staff scheduling: Business owners can effectively manage employee work hours by monitoring their calendars in real time.

Acceptance of online payments: Some apps provide integration with electronic payment gateways so that you can collect payments when customers book appointments.

Deal management and promotions: You can create promotions and deals that are valid for given timespan on employee calendars to attract more bookings.

Benefits of Appointment Scheduling Software

Minimizes no-shows: The software tracks forthcoming appointments and automatically sends phone, text, or email reminders to customers about their appointments. Certain apps even let customers confirm appointments through these reminders. This helps to minimize no-shows and allows companies to better utilize their employee time.

Boosts staff efficiency: Service professionals are busy with multiple customer appointments during peak hours. If they do not use appointment scheduling software they may end up double-booking appointments, which can cause customer frustration and reduce efficiency. The software helps with easy scheduling and rescheduling, and your employees can confirm appointments with customers to ensure they don’t waste time.

Enhances revenue: The software automates the scheduling work which helps your employees to concentrate on generating more revenue by servicing more customers every day. It integrates smoothly with electronic payment gateways which speeds up the billing process and helps your company to get faster payments.

You can attract and retain customers: Your customers will find it easy to schedule appointments for your services and thus enjoy a better user experience. They can schedule an appointment anytime, anywhere and don’t need to wait for normal business hours. Thus, appointment scheduling software can help you market your services more effectively to attract new customers as well as retain existing ones. Surveys show that a good percentage of customers wish to schedule appointments online compared to other means.

Latest Trends

The following evolutions are noteworthy in the ongoing development of appointment scheduling software:

Increased Adoption

More and more service-based companies in all geographic regions are using online booking systems. Businesses are aiming to boost revenue and reduce costs by using this software. Plus, they also wish to save time and improve their employees’ productivity with appointment scheduling software.  

Less free systems

Many vendors are no longer offering online booking software for free. They have realized that it does not make financial sense to offer free service as they need sustainable revenue to continuously improve the system and provide free customer support. However, you can subscribe to a good quality appointment scheduling system at an affordable price.

Greater Mobility

Customers are increasingly using tablets and smartphones to make online bookings. In fact, the Safari browser for mobile devices is becoming more popular than Internet Explorer which is used on desktops. This is because iPads and iPads have become widely used devices to make online appointments.

Potential Issues

Don’t launch too soon: You could land in a soup if you launch your online scheduling system too fast. First, ensure you get your employees, services, and resources configured and ready before you allow customers to start using the software for booking.

Test the system: It is advisable for you to thoroughly test the system and make sample appointments so that your employees get to know the booking process. This will also help you to view how the settings appear to your customers and modify them if required.

Integrate your different systems: Small businesses with fewer employees tend to use multiple systems for CRM, customer communications, managing payments and invoicing etc. They can gain a lot by integrating the various software applications on a single platform to enable easy sharing of data. Companies should consolidate the different functions into a single scheduling system with robust features to enhance efficiency and productivity.

List of Appointment Scheduling Software Companies

Product name:
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Score:
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User
Satisf.
Support:
7.9
by quote
100%
Live support
8.2
by quote
100%
Phone
8.0
$8
100%
Live support
8.0
$8
100%
Live support
8.0
$100
100%
Live support
8.8
$10.80
100%
Live support

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Our Score Read More

Our website uses our certified SmartScore™ approach to gather information about all the services in the Appointment Scheduling Software category so that we can help you choose the best possible application. It includes the following factors: cruscial features, collaboration tools, custom elements, integrations with other services, simplicity, customer support, how secure a software is, mobility, general media ratings. Currently, Calendly is the leader in this category and is recommended by our experts. After extensive evaluation it got the best results among its competitors and our reviewers strongly suggest that you consider it as one of the choices for your needs.

User Satisfaction Read More

A look at general user satisfaction with the products in our Appointment Scheduling Software category evaluated with our unique algorythm that collects user reviews, comments and opinions across a wide set of social media sites to help you make an informed investment choice.

96%

92%

93%

100%

97%

100%

96%

100%

100%

86%

Pricing Read More

Every vendor in the Appointment Scheduling Software category will provide a different group of pricing plans for its app and each plan will include a unique set of features. Below we list the general pricing for the cheapest package provided for each app. Please note that advanced features may have an extra cost.

$49

$8

$49

$10.80

$14.95

free

$10

$12.45

$39

by quote

Devices Supported Read More

A summary of what kind of devices and operating systems are supported by the listed B2B services in the Appointment Scheduling Software category, including mobile platforms and web-based solutions.

Windows

Android

iPhone/iPad

Mac

Web-based

Laguages Supported Read More

Check what languages and geographies are supported by the top B2B services in the Appointment Scheduling Software category, including services aimed at international markets and created for multi-cultural groups of employees.

USA

China

Germany

India

Spain

France

Russia

Pricing Model Read More

Examine what pricing models are provided by the vendors in the Appointment Scheduling Software category to check which one suits your business preferences and expenses best. Note that some apps can offer free or freemium accounts for you to try out first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

An analysis of which types of customers a given B2B solution in the Appointment Scheduling Software category provides for, from small businesses and non-profits to large enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

An overview of what types of product deployement are provided by each B2B vendor in the Appointment Scheduling Software category. Even though almost all modern SaaS services are cloud-hosted certain services may offer an on-site deployment model too.

Cloud Hosted

On Premise

Open API